Moule's California Glass, Inc.

Company disclaimers & Policies

In-Store Part & Hardware Purchases:

All part purchases require original packaging accompanied by a receipt within fifteen(15) days of purchase. Restocking fees may be added for opened items. Special order items may not be returned or refunded without prior written approval.

Payments:

Effective April 25, 2022, there will be a 3% surcharge for using credit cards. There is no fee for using debit cards, cash or check. The surcharge will show as a separate line item on your credit card receipt.

We do not give change more than $20 on large bills.

Sight Unseen Estimates:

Sight unseen estimates are provided based on approximate information. Quotes are valid for 15 days from original date given. Beyond 30 days prices are subject to change. Prices subject to change upon site walk and actual time and materials needed. Please note: We only schedule service calls to measure if we are installing the product. If customer decides to self-install, you are required to provide your own dimensions. If you schedule a service call to measure and decide to self-install after, the service call will be chargeable and you will still be required to provide your own dimensions.

Custom Orders:

Payments in full are required for all custom orders. All orders whether fabricated in shop or ordered from a vendor are custom and can not be cancelled, returned or refunded for any reason; including but not limited to Acts of God or Pandemic/Epidemic related cancellations.

Supply Only Orders:

Payments in full are required for all supply only orders. Moule's California Glass, Inc. is not responsible for customer supplied dimensions. It is the customers responsibility for providing accurate information on supply only orders. If products need to be altered after order is commenced or after product pick-up, customer may incur additional charges to modify products. It is the customers responsibility to confirm accuracy of order at purchase AND pick-up and inspect for any damages prior to leaving the office. Damages notated after leaving may be subject to remake charges.

Customer Samples:

While we try to take extra care of any customer items or samples received, we ask that you bring appropriate storage blankets, cardboard or wrapping to better protect and secure your items until and at pick up.

Painted cabinets and frames may incur minor nicks and it is recommended you bring these items prior to painting. We are not responsible for touch-ups needed on these types of items.
Per sample orders such as glass and screens are thrown away unless requested to be returned with new order.

Manufacturer Warranty:

Any manufacturer warranties are subject to specific manufacture guidelines. See your products warranty sheet for additional information. Moule's California Glass, Inc. is not responsible for upholding manufacture warranties. It is the customers responsibility to ensure registration and storage of warranty paperwork for the life of your product.

Auto Glass Warranty for installs prior to 2021:

Rock chip repairs are not cosmetic repairs. There is a chance the chip may still be visible after filling. There is also a small chance the windshield could crack during the attempt to repair it. We do not guarantee against the windshield breaking during these repairs.
Windshield installs are warrantied against leaking for 2 years from the date of install. Any defects must be noted within 30 days of installation.
Warranty is not transferable.

Workmanship Warranty:

Moule's California Glass, Inc. offers a "1 year residential & commercial workmanship warranty" from date of install to the original owner across all products we install. This does not include damage, improper use or normal wear & tear after installation. Any service calls or adjustments needed after 1 year are chargeable. Parts may be covered by the manufacturer at the manufactures discretion. Visit our warranty page here for more details.

In Home Installations:

Homeowner/tenant is responsible for providing a clean and safe workspace for any work performed in or outside and around the home. Hazard charges may be added for unsafe work environments.
Please remove blinds or draperies prior to install for any new window or door installations. Failure to do so will result in a $100.00 charge per window & $200.00 per door.
Shower installations into tile, granite, marble and like surfaces have a small chance of cracking. We use specialized bits to minimize this however it is recommended to have replacement pieces available. We do not claim liability for cracked surfaces due to improper installation of hard surfaces, or notches needed for installation.
Customer is responsible for painting any unfinished products such as doors, trim or mouldings installed unless stated otherwise on your work-order or products ordered with pre-finishing. See product warranty disclosures for finishing requirements.

Maintenance:

Customer is responsible for the maintenance & care of all products. Installation of aftermarket items, improper care or failure to appropriately clean and maintain products will result in voiding any warranties. Check with our office on the proper care & maintenance for you products or visit our warranties page.

Have questions?

If at any time you need additional information about our policies, disclaimers or have general questions, please contact us. We'd love to hear from you!

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